Last Updated: November 15, 2023
At Salvatore Pizza, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures regarding refunds, cancellations, and issues with orders.
We take great pride in the quality of our food. If you are not completely satisfied with your order due to quality issues, please contact us within 30 minutes of receiving your order. We will work with you to make it right through one of the following remedies:
To report a quality issue with your order, please:
Please be prepared to provide the following information:
Orders may be cancelled and fully refunded under the following conditions:
To cancel an order:
Please note that once an order has entered preparation, it may not be eligible for cancellation or refund.
While we strive to deliver orders within the estimated timeframe, delivery times are estimates and not guarantees. However, if your delivery is excessively delayed (more than 30 minutes beyond the estimated delivery time), please contact us for potential compensation, which may include:
If your order is missing items or contains incorrect items, please contact us within 30 minutes of receiving your order. We will arrange for the missing/incorrect items to be delivered to you as soon as possible or provide a refund for those specific items.
If your order is damaged during delivery, please contact us immediately and provide photos if possible. We will replace the damaged items or provide a full refund.
Refunds will be processed to the original method of payment used for the purchase:
Once approved, refunds will be processed as follows:
| Timeframe | Refund Amount |
|---|---|
| More than 48 hours before scheduled time | 100% refund |
| 24-48 hours before scheduled time | 75% refund |
| 12-24 hours before scheduled time | 50% refund |
| Less than 12 hours before scheduled time | No refund |
For quality issues with catering orders, please contact our catering manager within 2 hours of receiving your order. We will work with you to resolve any issues and may offer partial refunds, credits for future catering orders, or replacement of specific items as appropriate.
Physical gift cards are non-refundable and cannot be exchanged for cash unless required by law.
Digital gift cards that have not been redeemed or partially used may be eligible for a refund within 14 days of purchase. Please contact our customer service team with your purchase receipt for assistance.
Refunds for orders placed using promotional offers, discounts, or coupons will be adjusted to reflect the actual amount paid. The promotional value or discount will not be refunded separately.
We reserve the right to handle refund situations on a case-by-case basis and may make exceptions to this policy at our discretion. Repeated refund requests from the same customer may be subject to additional verification and review.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Refund Policy periodically for any changes.
If you have any questions about our Refund Policy, please contact us at:
Salvatore Pizza
2 Linda Lake
Lake Danberg, CF23 7EW
Email: info@salvatorepizza.com
Phone: +44 433 072 6760